Refund Policy


If your service suffers from technical error, you’re entitled to ask for a full refund within 72 hours of your purchase. We will reimburse the full expense of your order, including any processing fees.

A “technical error” can be:

  1. 1. An ordered package that was not successfully activated
  2. 2 An ordered upgrade that was not successfully processed.
    3. An error in payment processing
    4. A connection issue or lack of performance within the first 72 hours after your purchase (case-by-case evaluation).


XS Usenet B.V.
Jan Pietersz. Coenstraat 7
2595 WP The Hague
The Netherlands